![]() Groups have connectors for integrating other applications.Groups have a guest access model for external collaboration that shared mailboxes do not.Groups include additional collaboration apps and resources such as a SharePoint team site, OneNote notebook, Planner, and Teams.Users (members) can subscribe to receive a copy in their own mailbox of the emails sent to the Group mailbox, which makes Groups work in a similar manner to distribution lists.Office 365 Groups have additional features that shared mailboxes do not. Emails sent to Groups and shared mailboxes are preserved for historical reference, unless deleted by a user.Users can send-as or send-on-behalf of a Group mailbox, just as they would a shared mailbox.A Group mailbox can be used as a single point of email contact for a team or group of users, just as a shared mailbox can be.Multiple users can access a Group mailbox, just as they would a shared mailbox.Groups in Office 365 have many of the features that Exchange Online shared mailboxes do. I was recently asked for my thoughts on using Office 365 Groups instead of shared mailboxes. Comparing Shared Mailboxes and Office 365 Groups: the 2017 View Update (November 2022): Read Tony Redmond’s take on this topic five years on after Microsoft has given Outlook Groups a lot more functionality.
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